With the current changing situation with Covid-19, delivery details are subject to change.
You will receive a confirmation email DBHF when you place an order (please check your junk inbox if it hasn’t arrived). You will then receive an email from DPD letting you know your order has been dispatched, and within 24 hours a second email with your delivery time slot. DPD will send a third email when your parcel has been safely delivered. Click on the DPD emails to track your parcel or rearrange delivery. For additional help with your delivery, please contact us at email@example.com or call 01453 297373 (office hours 9.15am until 2.30pm, Monday to Friday).
For Next Day Delivery (UK only) orders need to be placed by midday and will arrive between 7am and 8pm the following day. Deliveries are Monday to Friday only; orders placed after midday on Thursday will be delivered on Monday. Weekend orders will be dispatched on Monday.
Next Day Delivery does not cover Northern Ireland and remote areas such as the Highlands, Islands of Scotland, Isle of Man, Isle of White, Jersey, Guernsey and Scilly Isles.
For non-domestic addresses, please supply as much information as possible. Some hospitals or workplaces may have restricted entry to wards or office departments and if the courier cannot gain entry the parcel may be returned to us. We want to do our best to avoid any delays that can occur with patients moving hospital wards or being discharged, or businesses unable to receive deliveries at weekends. Our priority is to get all orders in the hands of the recipient; contact firstname.lastname@example.org for further help.
Due to the current advice from our couriers regarding international delivery, we have temporarily removed our Overseas Package and all options to send to the EU including Ireland. We know our customers like to send packages abroad so are working with the couriers to provide an update as soon as possible and will reinstate once resolved.
We know sometimes the wrong details are inputted. If this happens please contact us at email@example.com and we will do our best to get things changed before your package is sent. In the event your order has been processed and dispatched and we are unable to stop it, we will send a replacement package once the original is returned to our warehouse by our courier. The cost of the additional delivery will be charged to the customer. Return address: DBHF Ltd, Unit 17 Nailsworth Mills Estate, Glos, GL6 0BS
We don’t like to hear that our packages arrive damaged or different from how they left our warehouse. If this happens, please contact us at firstname.lastname@example.org and we will arrange a replacement or refund.
This service is currently unavailable due to courier restrictions. We have created The Overseas Package so you can send to loved ones who are abroad. Countries include Ireland, France, Spain, Portugal, Italy and Germany. We will be adding more but for info on other countries please contact us on email@example.com and we can advise on options (taking in to account rules and restrictions across different countries). Next Day delivery is currently unavailable on international deliveries.
The best way to do this is as separate orders. If you register with Don’t Buy Her Flowers your details will be saved, making future orders super quick.
If you make one order with multiple packages, these will be sent out to one delivery address. If you want each package sent to a different address, you will need to make each order separately.
As the sender of the parcel you will receive an email directly from DPD which will give you access to change/reschedule a delivery online. The courier will automatically make two attempts to deliver your order, usually on consecutive days, before returning the parcel to the depot to await further instructions. In most cases, the courier will leave a contact number so the recipient can get in touch directly to reschedule a delivery.For help with this please contact us at firstname.lastname@example.org
We are currently unable to deliver on a specific date with our Standard Delivery service. To guarantee delivery on a specific date Monday to Friday, please use the Next Day service. We appreciate some customers want to order in advance and select a delivery date, and we are working on implementing this.
If you have any delivery queries please contact us and we’ll do our best to help.