You will receive an email confirmation when you place an order (please check your junk inbox if it doesn't arrive) and a second email when we have confirmation from the courier that your package has been delivered. For help tracking your order contact us at firstname.lastname@example.org
For all UK deliveries unless otherwise stated, packages will be delivered by myHermes couriers. If you want to send a parcel outside of the UK, contact us on email@example.com and we will look in to the options with you. We have sent our packages all over the world so can let you know costs and some restrictions (ie aerosols - so the dry shampoo - cannot be sent outside the UK)
UK delivery will usually be within 3-5 working days from order*. We will aim to process your order in a quicker time wherever possible. The courier will make three attempts at delivery, usually over three consecutive days, leaving details of how to arrange redelivery if no one is in.
If your gift is urgent or for delivery by a specific date such as a birthday, please contact us and we’ll do our best to help. We plan to offer additional delivery options as standard in the future.
Mums tend to receive a flurry of cards and gifts in the first couple of weeks after having a baby. In our opinion (and not just because we don’t offer a next day service yet!) getting a package a little later when the sleeplessness has really kicked in could make it an even better gift. You’ll be like a knight in shining armour.
*Delivery to remote areas such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight may take up to 7 working days.**COOK cannot deliver to the Isle of Man and some postal areas in the Highlands of Scotland.
The best way to do this is as separate orders. If you register with Don't Buy Her Flowers your details will be saved, making future orders super quick.
If you make one order with multiple packages, these will be sent out to one delivery address. If you want each package sent to a different address, you will need to make each order separately.
We can deliver outside of the UK by request. Please contact us on firstname.lastname@example.org and we can provide the options and additional postage cost with you. Please note that aerosols (dry shampoo) can not be sent overseas.
We will always do our best to help if you need a package delivered quickly. Please email us on email@example.com with the details. In most circumstances we can send with Royal Mail either by first class (which will usually arrive within 1-2 days and at no additional charge but it will not be tracked) or Guaranteed Next Day (an additional £4.60 - £7 depending on the weight of your chosen package. This option will need to be signed for at delivery). We are a small team so these options will depend on staff availability as all our packages are packed to order, so please get in touch for more information.
The courier can leave your parcel in a 'safe place', allowing the courier to deliver your parcel even if the recipient is not in. It should be dry and secured from public access but still easily accessible to our courier. Typical examples include a shed, greenhouse or porch. You can choose this option at checkout, but should check with the recipient of the package first.
Your courier will automatically make three attempts to deliver your parcel, usually on consecutive days, before returning the parcel to the depot to await further instructions. If you have missed the first attempt, they will leave a card notifying you of the next delivery date. In most cases, your courier will leave a contact number so you can get in touch directly to reschedule a delivery.
Note: As the couriers are self-employed they are not obliged to leave a contact number.
For help tracking your order contact contact us at firstname.lastname@example.org
If you need to change or add any address details, you will need to contact us at email@example.com
The Date Night In
Care & Essentials
The Any Occasion Package
Some Like it Hot
The Gin Package
The Man Package
Orders over £70
UK Only. Unless otherwise stated, packages will be delivered by myHermes couriers.
If you want to send a parcel outside of the UK, contact us on firstname.lastname@example.org and we will look in to the options with you.
Our gifts are sent for many different occasions - birthdays, get well, just because, bereavement etc. There is a drop down at check out so you can let us know the reason you're sending a gift and we will tailor the packaging accordingly ie if it's not for a new mum, it won't mention mum stuff.
COOK vouchers will be sent out inside the package you have ordered, with a voucher code that can be used to purchase food via the National Home Delivery Service from the COOK website.
If the recipient doesn’t have internet access then they can telephone COOK on 01732 759020 to place an order (Monday to Friday 9.00am to 5.30pm) with their National Home Delivery service.
Once vouchers have been delivered, responsibility for the order and delivery is with COOK through their normal Home Delivery process.
Lavender Massage Oil: Grapeseed & wheatgerm oil with 5% essential oil Lavender, Lavendin (contains: Coumarin, Geraniol, Benzyl Benzoate, Limonene)
Valerie Ann Worwood, internationally acknowledged as one of the world's leading aromatherapists, recommends Lavender in The Fragrant Pharmacy (A Bantam Book, 1991). If breastfeeding, the area should be cleaned thoroughly, or avoided altogether just before the feed.
*Please seek advice from your doctor or midwife for more information
You can find the ingredients for all the edible products in FAQs. If you would like to swap in products from other boxes, please get in touch email@example.com. The Essentials and The Recovery packages contain no food and we have Gluten Free Oat Crumbles as an option with the Some Like It Hot package.
You could also purchase one of the packages with a COOK voucher as they have a fantastic range of meals to cater for special diets. If you are able to provide some notice, we can source additional products for special dietary requirements.
In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
Please contact us on firstname.lastname@example.org and then send the goods back to us to DBHF Ltd, 132 Haliburton Road TW1 1PH at your own cost (unless we delivered the item to you in error or the item is damaged) as soon as possible once you let us know you are returning it.