Frequently Asked Questions

If you can’t find an answer in our Frequently Asked Questions, please use the form to send us an email and we will be in touch as soon as possible.

Where is my order?

With the current changing situation with Covid-19, delivery details are subject to change.

You will receive a confirmation email DBHF when you place an order (please check your junk inbox if it hasn’t arrived). You will then receive an email from DPD letting you know your order has been dispatched, and within 24 hours a second email with your delivery time slot. DPD will send a third email when your parcel has been safely delivered. Click on the DPD emails to track your parcel or rearrange delivery. For additional help with your delivery, please contact us at info@dontbuyherflowers.com or call 01453 297373 (office hours 9.30am until 4.30pm, Monday to Friday).

More Information on Next Day Delivery

For Next Day Delivery (UK only)
Orders placed by 2pm will arrive between 7am and 8pm the following day, Monday to Thursday.
Orders placed after 2pm on Thursday and before midday Friday will be delivered on Monday.
Orders after 2pm on Friday and over the weekend will be dispatched on Monday for delivery Tuesday.

Next Day Delivery does not cover Northern Ireland and remote areas such as the Highlands, Islands of Scotland, Isle of Man, Isle of White, Jersey, Guernsey and Scilly Isles, where there is a 3-6 day service. 

Standard Delivery 2-3 Working Days.

Can orders be delivered to workplaces and hospitals?

For non-domestic addresses, please supply as much information as possible. Some hospitals or workplaces may have restricted entry to wards or office departments and if the courier cannot gain entry the parcel may be returned to us. We want to do our best to avoid any delays that can occur with patients moving hospital wards or being discharged, or businesses unable to receive deliveries at weekends. Our priority is to get all orders in the hands of the recipient; contact info@dontbuyherflowers.com for further help.

International Deliveries

The International Package is available for sending packages into the United States.

We’re working with our couriers on sending packages to Europe. Please contact us for further information.

Whoops I added the wrong delivery address or details for my order

We know sometimes the wrong details are inputted. If this happens please contact us at info@dontbuyherflowers.com and we will do our best to get things changed before your package is sent. In the event your order has been processed and dispatched and we are unable to stop it, we will send a replacement package once the original is returned to our warehouse by our courier. The cost of the additional delivery will be charged to the customer. Return address: DBHF Ltd, Unit 17 Nailsworth Mills Estate, Glos, GL6 0BS

My parcel has arrived damaged

We don’t like to hear that our packages arrive damaged or different from how they left our warehouse. If this happens, please contact us at info@dontbuyherflowers.com and we will arrange a replacement or refund.

Can I send a package abroad?

This service is currently unavailable due to courier restrictions. We have created The Overseas Package so you can send to loved ones who are abroad. Countries include Ireland, France, Spain, Portugal, Italy and Germany. We will be adding more but for info on other countries please contact us on info@dontbuyherflowers.com and we can advise on options (taking in to account rules and restrictions across different countries). Next Day delivery is currently unavailable on international deliveries.

I want to send to multiple addresses

The best way to do this is as separate orders. If you register with Don’t Buy Her Flowers your details will be saved, making future orders super quick.

If you make one order with multiple packages, these will be sent out to one delivery address. If you want each package sent to a different address, you will need to make each order separately.

How do I reschedule a delivery?

As the sender of the parcel you will receive an email directly from DPD which will give you access to change/reschedule a delivery online. The courier will automatically make two attempts to deliver your order, usually on consecutive days, before returning the parcel to the depot to await further instructions. In most cases, the courier will leave a contact number so the recipient can get in touch directly to reschedule a delivery.For help with this please contact us at info@dontbuyherflowers.com

Can I have my order delivered on a specific date?

We are currently unable to deliver on a specific date with our Standard Delivery service. To guarantee delivery on a specific date Monday to Friday, please use the Next Day service. We appreciate some customers want to order in advance and select a delivery date, and we are working on implementing this.

If you have any delivery queries please contact us and we’ll do our best to help.

How are the COOK vouchers delivered?

COOK vouchers will be sent out inside the package you have ordered, with a voucher code that can be used to purchase food via the National Home Delivery Service from the COOK website.

If the recipient doesn’t have internet access then they can telephone COOK on 01732 759020 to place an order (Monday to Friday 9.00am to 5.30pm) with their National Home Delivery service.

Once vouchers have been delivered, responsibility for the order and delivery is with COOK through their normal Home Delivery process.

Help - I've misplaced my COOK voucher!

Contact Don’t Buy Her Flowers Customer Care on 01453 297373 and they will be able to resupply your code

The recipient has food allergies – can you help?

Please contact us on 01453 297373 for more information on ingredients and allergens for all our products.

You could also purchase one of the packages with a COOK voucher as they have a fantastic range of meals to cater for special diets.

 

Can I return my package?

In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

Please contact us on info@dontbuyherflowers.com and then send the goods back to us to DBHF Ltd, Unit 17, Nailsworth Mills Industrial Estate, Nailsworth GL6 0BS at your own cost (unless we delivered the item to you in error or the item is damaged) as soon as possible once you let us know you are returning it.

Whoops I added the wrong delivery address or details for my order

We know sometimes the wrong details are inputted. If this happens please contact us at info@dontbuyherflowers.com and we will do our best to get things changed before your package is sent. In the event your order has been processed and dispatched and we are unable to stop it, we will send a replacement package once the original is returned to our warehouse by our courier. The cost of the additional delivery will be charged to the customer. Return address: DBHF Ltd, Unit 17 Nailsworth Mills Estate, Glos, GL6 0BS

Send us an email

The DBHF Customer Service Team endeavour to reply to your emails within 24 hours, Monday to Friday. If your mail is urgent, please write URGENT in the subject line.

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    Call us: 01453 297373

    Phones are manned 9.30am to 4.30pm Monday to Friday. Please leave a voicemail including your name and number if you call is not answered and we will get back to you as soon as possible.