Frequently Asked Questions

If you can’t find an answer in our Frequently Asked Questions, please use the form to send us an email and we will be in touch as soon as possible.

Where is my order?

With the current changing situation with Covid-19, delivery details are subject to change.

You will receive a confirmation email DBHF when you place an order (please check your junk inbox if it hasn’t arrived). You will then receive an email from DPD letting you know your order has been dispatched, and within 24 hours a second email with your delivery time slot. DPD will send a third email when your parcel has been safely delivered. Click on the DPD emails to track your parcel or rearrange delivery. For additional help with your delivery, please contact us at or call 01453 297373 (office hours 9.15am until 2.30pm, Monday to Friday).

More Information on Next Day Delivery

For Next Day Delivery (UK only) orders need to be placed by midday and will arrive between 7am and 8pm the following day. Deliveries are Monday to Friday only; orders placed after midday on Thursday will be delivered on Monday. Weekend orders will be dispatched on Monday.

Next Day Delivery does not cover  Northern Ireland and remote areas such as the Highlands, Islands of Scotland, Isle of Man, Isle of White, Jersey, Guernsey and Scilly Isles. 

Can orders be delivered to workplaces and hospitals?

For non-domestic addresses, please supply as much information as possible. Some hospitals or workplaces may have restricted entry to wards or office departments and if the courier cannot gain entry the parcel may be returned to us. We want to do our best to avoid any delays that can occur with patients moving hospital wards or being discharged, or businesses unable to receive deliveries at weekends. Our priority is to get all orders in the hands of the recipient; contact for further help.

My parcel has arrived damaged

We’re really disappointed if a package doesn’t arrive as it should. Please contact with the following details: Order number (if available), name and address

Can I send a package abroad?

This service is currently unavailable due to courier restrictions. We have created The Overseas Package so you can send to loved ones who are abroad. Countries include Ireland, France, Spain, Portugal, Italy and Germany. We will be adding more but for info on other countries please contact us on and we can advise on options (taking in to account rules and restrictions across different countries). Next Day delivery is currently unavailable on international deliveries. 

I want to send to multiple addresses

The best way to do this is as separate orders. If you register with Don’t Buy Her Flowers your details will be saved, making future orders super quick.

If you make one order with multiple packages, these will be sent out to one delivery address. If you want each package sent to a different address, you will need to make each order separately.

How do I reschedule a delivery?

As the sender of the parcel you will receive an email directly from DPD which will give you access to change/reschedule a delivery online. The courier will automatically make two attempts to deliver your order, usually on consecutive days, before returning the parcel to the depot to await further instructions. In most cases, the courier will leave a contact number so the recipient can get in touch directly to reschedule a delivery.For help with this please contact us at

Can I have my order delivered on a specific date?

We are currently unable to deliver on a specific date with our Standard Delivery service. To guarantee delivery on a specific date Monday to Friday, please use the Next Day service. We appreciate some customers want to order in advance and select a delivery date, and we are working on implementing this.

If you have any delivery queries please contact us and we’ll do our best to help.

How are the COOK vouchers delivered?

COOK vouchers will be sent out inside the package you have ordered, with a voucher code that can be used to purchase food via the National Home Delivery Service from the COOK website.

If the recipient doesn’t have internet access then they can telephone COOK on 01732 759020 to place an order (Monday to Friday 9.00am to 5.30pm) with their National Home Delivery service.

Once vouchers have been delivered, responsibility for the order and delivery is with COOK through their normal Home Delivery process.

Help - I've misplaced my COOK voucher!

Contact Don’t Buy Her Flowers Customer Care on 01453 297373 and they will be able to resupply your code

The recipient has food allergies – can you help?

You can find the ingredients for all the edible products in FAQs.

You could also purchase one of the packages with a COOK voucher as they have a fantastic range of meals to cater for special diets. If you are able to provide some notice, we can source additional products for special dietary requirements.

What are the ingredients in the truffles?

Triple Choc Brownie, Sugar, cocoa butter, whole milk powder, glucose syrup (contains sulphites), sweetened condensed skimmed milk, cocoa mass, vegetable oil, skimmed milk powder, butter (from milk), reduced fat cocoa powder, emulsifiers (soya lecithin, mono and diglycerides of fatty acids), natural flavourings, invert sugar syrup, salt, stabilliser (pectin).

Strawberry Champagne Truffles, Sugar, cocoa butter, whole milk powder, cream (from milk), skimmed milk powder, Marc de Champagne, concentrated whey (from milk), freeze-dried strawberry pieces, emulsifier (soya lecithin), natural flavourings, milk proteins, colour (beetroot red).

Sea Salted Caramel Truffles, sugar, cocoa mass, cocoa butter, glucose syrup (contains sulphites), whole milk powder, sweetened condensed skimmed milk, vegetable fat, butter (from milk), skimmed milk powder, emulsifiers (soya lecithin, mono and diglycerides of fatty acids), salt, natural vanilla flavouring, invert sugar syrup, stabiliser (pectin), chelating agent (citric acid).
For allergens see ingredients in bold
Made in premises where nuts are handled.

What are the ingredients in the flapjack?

Ingredients: Luxury Caramel (39%)[Sweetened condensed skimmed milk, Glucose syrup, Golden Syrup, Vegetable Oil, Butter (Milk), Sugar, Water, Emulsifier: E471, Stabiliser: Pectin, Salt, Flavouring], Jumbo Oats (21%), Golden Syrup, Salted Butter (12%) [Milk, Salt], Cranberries (6%), Brown Sugar, Flaked Hazelnuts (2%), Almonds (2%)

For allergens, including cereals containing gluten, see ingredients in bold
Made in premises where nuts are handled.

What are the ingredients in Biscuit Tiffin with Belgian Milk Chocolate?

Digestive Biscuits 35% (Fortified Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Nicotinamide, Thiamine), Wholemeal Wheat Flour, Vegetable Oil (Palm [MB], Rapeseed), Sugar, Invert Sugar Syrup, Raising Agents (Sodium Bicarbonate, Ammonium Bicarbonate), Salt), Belgian Milk Chocolate 15.7% (Sugar, Cocoa Butter, Whole Milk Powder, Cocoa Mass, Emulsifier: Soya Lecithin, Natural Vanilla Flavouring), Premium Milk Coating (Sugar, Vegetable Fat (Palm Kernel, Coconut), Whey Powder (Milk), Cocoa Powder, Emulsifier: Soya Lecithin and E476, Flavour), Margarine (Vegetable Oils (Palm [MB] /Rapeseed), Water, Salt, Emulsifier: E475, Natural Flavouring), Partially Inverted Sugar Syrup, Sultanas 5.6%, Glace Cherries 5.6% (Cherries, Glucose-Fructose Syrup, Sugar, Acidity Adjuster: Citric Acid, Preservative Potassium Sorbate, Sulphur Dioxide, Colour Erythrosine), Milk Chocolate Chips 2% (Sugar, Whole Milk Powder, Cocoa Butter, Cocoa Mass, Whey Powder, (Milk), Skimmed Milk Powder, Emulsifier: Soya Lecithin, Natural Vanilla Flavouring), Cocoa Powder (Cocoa Beans, Acidity Regulator: Potassium Carbonate)

What are the ingredients in the biscuits?

SHORTBREAD Flour (Wheat Flour, calcium, iron, niacin, thiamine), Salted Butter (Milk) (33%), Sugar, Demerara Sugar, Corn flour, MilkPowder.

OAT CRUMBLES Gluten Free Oats (51%), Salted Butter (Butterfat (Milk), Water, Salt), Sugar.
For Allergens please see ingredients in bold. Manufactured in environment that handles nuts and eggs.

What are the ingredients in Montezumas Giant Chocolate Buttons?

Dark Chocolate: Organic Dark Chocolate (Organic Cocoa Mass 44%, Organic Sugar 41%, Organic Cocoa Butter 15%, Organic Vanilla)

Milk Chocolate: Organic Milk Chocolate (Organic Sugar 40%, Organic Cocoa Butter 29%, Organic Whole Milk Powder 21%, Organic Cocoa Mass 10% & Organic Vanilla)

Allergens in bold

What are the ingredients in Mr Filberts nuts?

Simply Sea Salt: Roasted nuts 98.5% (peanuts, cashews, almonds), sea salt.

Mexican Sweet Chilli: Roasted mixed nuts 87%, (peanuts, almonds, cashews), sugar, garlic, sea salt, Chipotle chilli, honey, rapeseed oil, fennel, black pepper.

What are the ingredients in Brown Bag Co Crisps?

Salt & Vinegar: Potatoes, sunflower oil, seasoning (8%) (salt, lactose (MILK), British dried malt vinegar, sugar, sea salt, acid:citric acid, acidity regulator:malic acid, yeast extract, dried balsamic vinegar)

Tiger Prawn: Potatoes, sunflower oil, seasoning (8%) (sugar, lactose (MILK), salt, milk powder (MILK), garlic powder, onion powder, dried vinegar, yeast extract, tomato powder, dried lemon juice, chilli, dried cooked prawns (CRUSTACEAN), dried lime juice, acid:citric acid, paprika extract, cumin)

Oak Smoke Chilli: Potatoes, high oleic sunflower oil, seasoning (8%) (oak smoked sugar, sea salt, sugar, garlic, rice flour, onion powder, cumin, tomato powder, chilli, scotch bonnet chillioak smoked salt, yeast extract powder, natural flavourings, citric acid, paprika extract.

Allergens in BOLD.

What Ingredients are in Smooze Ice Pops?

Simply Coconut – Coconut Milk 80% (Coconut Cream, Water), Natural Cane Sugar, Maltodextrin, Fructose, Stabilisers (Tara Gum, Xanthan Gum), Natural Flavourings, Salt
Pink Guava – Pink Guava Juice 47% (from Puree), Coconut Milk 40% (Coconut Cream, Water), Natural Cane Sugar, Gelling Agent (Fruit Pectin), Acidity Regulator (Citric Acid), Natural Flavourings, Antioxidant (Ascorbic Acid)

What are the ingredients in Queasy Drops?

Dried Cane Syrup, Brown Rice Syrup, Citric Acid, Natural Flavors (made with essential oils) and Natural Colors

What are the ingredients in Honeybush & Rooibos Tea?

honeybush and rooibos dairy free, gluten free, suitable for vegetarians & vegans. Made in a factory that handles nuts.

What are the ingredients in Green Tea with Mint?

green tea, peppermint leaves dairy free, gluten free, suitable for vegetarians & vegans. Made in a factory that handles nuts

What are the ingredients in the Hot Chocolate?

Cocoa Paste Venezuela, Sugar, Emulsifier: Soya, Lecithin, Minimum Cocoa: 58%
For Allergens please see ingredients in bold.

What are the ingredients in Luscombe Juice?

Cool Ginger Beer – Devon Spring Water, Organic Raw Cane Sugar, Organic Sicilian Lemon Juice (3%), Organic Root Ginger (2%), Brewers Yeast, Organic Lemon Oil, Carbon Dioxide.
Wild Elderflower Bubbly – Devon Spring Water, Raw Cane Sugar, Elderflower Infusion, (Elderflowers, Spring Water and Ascorbic Acid [Vitamin C]) (2%), Sicilian Lemon Juice, White Wine Vinegar, Carbon Dioxide.


What are the ingredients in the massage oil and is it suitable for someone who is breastfeeding?

Lavender Massage Oil: Grapeseed & wheatgerm oil with 5% essential oil Lavender, Lavendin (contains: Coumarin, Geraniol, Benzyl Benzoate, Limonene)

Valerie Ann Worwood, internationally acknowledged as one of the world’s leading aromatherapists, recommends Lavender in The Fragrant Pharmacy (A Bantam Book, 1991). If breastfeeding, the area should be cleaned thoroughly, or avoided altogether just before the feed.

*Please seek advice from your doctor or midwife for more information

What are the ingredients in the Skin & Tonic Gentle Scrub?

Zea mays (corn) starch *, Avena sativa (oat) bran *, French pink clay, Probiotic yogurt powder, Rosa canina (rosehip) seed powder *, Pelagonium graveolens (geranium) leaf oil *,
*Certified organic by the Soil Association.
This product is suitable for Vegans. 100% NATURAL. 74% ORGANIC

What are the ingredients in the Laughing Bird Shea & Cocoa Butter Body cream?

aqua – macademia (macadamia)  ternifolia seed oil – olea europaea (olive) fruit oil – helianthus annuus (sunflower) seed oil – *cetyl alcohol – theobroma cocao (cocoa) seed butter –  butyrospermium parkii (shea) butter – citrus limon (lemon) fruit water – cocos nucifera (coconut) oil – *glyceryl stearate se – moringa oleifera (moringa) seed oil – vegetable glycerine – vaccinium myrillus (blueberry) seed oil – *sodium stearoyl lacytlate – *glyceryl caprylate – potassium sorbate – listea cubeba (maychang) oil – cananga odorata flower (ylang ylang) oil – pelargonium graveolens (geranium) oil – amyris balsamifolia (amyris) bark oil – citric acid.
The naturally occuring essentail oil constituents are –  limonene – linalool – citral – citronellol – coumarin – eugenol – geraniol – isoeugenol – benzyl benzoate – benzyl salicylate – benzyl alcohol.
* = of plant origin

What are the ingredients in the Laughing Bird Lemon & Walnut Body Scrub?

Sucrose (sugar) – Cocos Nucifera (Coconut) Oil – Prunus Amygdalus Dulcis (Amond) Oil – Helianthus Annus (Sunflower) Seed Oil – *Cetyl Alcohol – Cera Alba (Beeswax) – Juglans Regia (Walnut) Shell Powder – Pyrus Malus (Apple) Seed Oil – Bambusa Arundi Nacea (Bamboo) Stem Powder – *Coco Glucoside – *Glyceryl Oleate – Citrus Medica (Lemon) Limonium Peel Oil – Cymbopogon Flexuosus (Lemongrass) Oil –  Mentha Piperita (Peppermint) Oil.
The naturally occuring essential oil constituents are Citral, Geraniol, Limonene, Citronellol and Linalool.
* = of plant origin

What are the ingredients in Shea & Coco butter Hand Cream?

Aqua, Amygdalus Communis Oil, Brassica Campestris Seed Oil, Cetyl Alcohol, Butyrospermium Parkii Butter, Theobroma Cacao Seed Butter, Glyceryl Stearate Citrate, Ribes Nigrum Seed Oil, Glycerin, Ceteareth 20, Potassium Sorbate, Pelargonium Graveolens Flower Oil, Citrus Limonum Peel Oil Distilled, Sodium Benzoate, Citral, Citronellol, Coumarin, Geraniol, Limonene.

What are the ingredients in B Skincare Peppermint foot cream?

Aqua, Helianthus Annuus Seed Oil, Cetearyl Alcohol (Vegetable Emulsifying Wax), Cera Alba Glycerin Mentha Piperita, Melaleuca Alternifolia, Lavandula Officinalis Flower Oil, Dehydroacetic Acid, Benzyl Alcohol

What are the ingredients in the B Skincare Muscle Rub?

Aqua, Helianthus Annus, Cetearyl Alcohol, Glycerin, Cera Alba, Lavandula Angustifolia, Zingiber Officinale, Eucalyptus Globulus, Juniperus Communis, Dehydroacetic Acid, Benzyl Alcohol.


What are the ingredients in Aurelia deodorant?

Zea Mays (Corn) Starch, Butyrospermum Parkii (Shea) Butter, Coco-Caprylate (derived from coconuts), Sodium Bicarbonate, Maranta Arundinacea (Arrowroot) Extract, Kaolin, Lavandula Angustifolia (Lavender) Oil, Tocopherol (vitamin E), Melaleuca Alternifolia (Tea Tree) Leaf Oil, Mentha Piperita (Peppermint) Oil, Citrus Aurantium Dulcis (Orange) Peel Oil Expressed, Citrus Bergamia Peel (Bergamot) Oil Expressed, Eucalyptus Globulus Leaf Oil, Glycerin (plant derived), Rosa Canina Fruit Oil, Simmondsia Chinensis (Jojoba) Seed Oil, Linalool*, Limonene*, Geraniol*, Farnesol* (*naturally occurring in essential oil)

What are the ingredients in Skin & Tonic Calm Balm?

Butyrospermum parkii (shea) butter*, Lavandula angustifolia (lavender) flower oil*, Helianthus annuus (sunflower) seed oil*, Anthemis nobilis (roman chamomile) flower oil*, Calendula officinalis (calendula) flower extract*, Rosmarinus officinalis (rosemary) leaf extract*

*Certified organic by the Soil Association. This product is suitable for Vegans 100% NATURAL. 100% ORGANIC


What are the ingredients in Skin & Tonice Coco Face Mask?



What are the ingredients in Skin & Tonic Beard Oil?

Vitis vinifera (grape) seed oil*, Carthamus tinctorius (thistle) seed oil, Argania spinosa (argan) kernel oil*, Cedrus atlantica (cedarwood) wood oil*, Rosmarinus officinalis (rosemary) leaf oil*

*Certified organic. This product is suitable for Vegans

What are the ingredients in Skin & Tonic Naked Lipbalm?

Butyrospermum parkii (shea) butter * Cera alba (beeswax) * Cocos nucifera (coconut) oil*
*Certified organic by the Soil Association 100% NATURAl. 100% ORGANIC


What are the ingredients in This Works Deep Pillow Spray?

Fragrance mixture (Linalool; Linalyl Acetate; Vetiverols; Ocimene; Caryophyllene; Terpentine-4-ol; beta-Pinene; d-Limonene; 1-Octen-3-yl acetate; Geraniol).

What are the ingredients in YES Nurse Hand Cream?

Dermatologically tested High in Vitamins A, B5 & E Contains Omega 3, 5, 6 & 9 Formulated without colour, parabens, or phthalates.
Other Ingredients: Dried Cane Syrup, Brown Rice Syrup, Pectin, Natural Flavors (made with Essential Oils & Honey) & Natural Colors.

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Isobutane, propane, Oryza Sativa (rice starch) Alochol Denat, Perfume (Fragrance), Coumarin, Disteartldimnium Chloride, Cetrimonium Chloride

What are the Ingredients on Bentley's Organic Hand Sanatiser (fragrance free)?

Aqua (Water), Lauryl Betaine, Glycerin, Aloe Barbadensis (Aloe Vera) Leaf Juice Powder*, Citrus Aurantium Amara (Bitter Orange) Peel Extract, Lactic Acid, Potassium Sorbate
*Certified Organically Grown Ingredients


Can I return my package?

In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the “cooling off period” of seven working days, beginning on the day after you receive the goods.

Please contact us on and then send the goods back to us to DBHF Ltd, Unit 17, Nailsworth Mills Industrial Estate, Nailsworth GL6 0BS at your own cost (unless we delivered the item to you in error or the item is damaged) as soon as possible once you let us know you are returning it.

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    The DBHF Customer Service Team endeavour to reply to your emails within 24 hours, Monday to Friday. If your mail is urgent, please write URGENT in the subject line.

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