You will receive a confirmation email DBHF when you place an order (please check your junk inbox if it hasn’t arrived). You will then receive an email from DPD letting you know your order has been dispatched, and within 24 hours a second email with your delivery time slot. DPD will send a third email when your parcel has been safely delivered. Click on the DPD emails to track your parcel or rearrange delivery. For additional help with your delivery, please contact us at firstname.lastname@example.org or call 01453 297373 (office hours 9.15am until 2.30pm, Monday to Friday).
For Next Day Delivery (UK only) orders need to be placed by midday and will arrive between 7am and 8pm the following day. Deliveries are Monday to Friday only; orders placed after midday on Thursday will be delivered on Monday. Weekend orders will be dispatched on Monday.
Next Day Delivery does not cover remote areas such as the Highlands, Islands of Scotland, Isle of Man, Isle of White, Jersey, Guernsey and Scilly Isles, where there is a 2-3 day service
For non-domestic addresses, please supply as much information as possible. Some hospitals or workplaces may have restricted entry to wards or office departments and if the courier cannot gain entry the parcel may be returned to us. We want to do our best to avoid any delays that can occur with patients moving hospital wards or being discharged, or businesses unable to receive deliveries at weekends. Our priority is to get all orders in the hands of the recipient; contact email@example.com for further help.
We’re really disappointed if a package doesn’t arrive as it should. Please contact firstname.lastname@example.org with the following details: Order number (if available), name and address
We have sent our packages all over the world. If you want to send a parcel outside of the UK, contact us on email@example.com and we can advise on options (taking in to account rules and restrictions across different countries). Next Day delivery is currently unavailable on international deliveries.
The best way to do this is as separate orders. If you register with Don’t Buy Her Flowers your details will be saved, making future orders super quick.
If you make one order with multiple packages, these will be sent out to one delivery address. If you want each package sent to a different address, you will need to make each order separately.
As the sender of the parcel you will receive an email directly from DPD which will give you access to change/reschedule a delivery online. The courier will automatically make two attempts to deliver your order, usually on consecutive days, before returning the parcel to the depot to await further instructions. In most cases, the courier will leave a contact number so the recipient can get in touch directly to reschedule a delivery.For help with this please contact us at firstname.lastname@example.org
Free delivery on orders over £70 is to UK addresses only and up to 10kg (approx 4 standard packages)
If you have any delivery queries or your gift is urgent/for delivery by a specific date such as a birthday, please contact us and we’ll do our best to help.