DBHF Ltd Privacy Policy

What data we collect

We collect the following information from all users of the website:

  • Cookies. “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. See below for details on the Cookies used on dontbuyherflowers.com
  • Log Files. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Facebook Pixels. “Facebook Pixels” are electronic files used to record information about how you browse the site after clicking on a link on Facebook.

We collect the following data in order to fulfil orders for customers:

  • Billing Name
  • Billing Address
  • Ship to Name
  • Shipping Address
  • Telephone Number
  • Email address
  • IP address

Credit/debit card details are not collected or stored by DBHF Ltd, but are passed directly via encrypted connection to Stripe for processing.

The following information is collected for newsletter subscribers:

  • Name
  • Email address

The following information is collected for blog comment subscriptions:

  • Email address

Data retention

Data will be kept for up to 10 years for the following reasons:

  • To respond to any questions or complaints.
  • To comply with the legal requirements.

Data transfers

DBHF Ltd will not share data with any third parties not directly associated with the provision of orders. Data may be passed to the following third party organisations as part of the order delivery process:

  • Royal Mail
  • myHermes
  • DPD
  • alternative couriers where necessary for fulfilment (ie international delivery, special deliveries etc)

We may disclose your personal data in cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.

We may also disclose aggregate, statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners such as advertisers or sponsors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.

Contact info

The website is owned by DBHF Ltd and the data protection officer is Steph Douglas

We are registered with the Information Commissioners Office and our registration number is ZA080496

If you would like to see the data we have stored for your email address, please send an email to info@dontbuyherflowers.com.

If you would like your data deleted, please send an email to info@dontbuyherflowers.com.

Cookies & monitoring

A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it is as up to date, relevant and error-free as possible. Further information about the types of cookies that may be used on this website is set out in the table below.

Category

Strictly necessary

Party

dontbuyherflowers.com

Purpose

dontbuyherflowers uses cookies to manage the customer experience when using the website.  Cookies are used to remember the logged in state of users and which products are in the basket.  Information from these cookies is never sold or shared with third parties.

Analytical /
Performance

Google Analytics

Google analytics uses cookies to record the flow of users on the website.  No personal information is collected and the data stored is anonymous.

Analytical /
Performance

Social Media plugins

Social media websites such as Facebook, Google+ and Twitter serve cookies to control your interactions between dontbuyherflowers.com and their website (for example, recording that you have ‘liked’ a page or product).