Pre-orders available from Monday 20th November. Order early and select to have your package/s shipped closer to Christmas.
Last day for guaranteed Christmas delivery with standard courier 5pm Monday 18th Dec.
Last day for guaranteed Christmas delivery with 1-2 day express service 12pm Wednesday 20th December.
Last day for guaranteed Christmas delivery with Next Day service 12pm Thursday 21st December.
There will be no Next Day service available from 12pm 21st December until 3rd Jan.
|Package name||UK postage||Next Day Delivery||Ireland postage|
|The Essentials||£2.98 + £2 per additional package.||All packages £9 per package (UK Only)||All packages £12.60 + £2 per additional package. (Free delivery not available)|
|Care Package, The Date Night In, Care & Essentials, The Any Occasion Package, Some Like it Hot, Recovery Package||£3.98 + £2 per additional package.|
|The Stand Up to Cancer Package||£4.80 + £2 per additional package.|
|The Gin Package, The Man Package, The Book Package||£5.95 + £2 per additional package.|
|Orders over £70*||Free|
If you have any delivery queries or your gift is urgent/for delivery by a specific date such as a birthday, please contact us and we’ll do our best to help.
All parcels are automatically marked 'Leave with a neighbour' - experience has shown us that most people would prefer their parcel to be left somewhere rather than returned to the depot. This can be amended at the check out, including adding a safe place - please provide as much information as possible in order to help our couriers deliver your parcel quickly.
Standard Delivery (3-5 days)
For UK standard delivery, packages will be delivered by myHermes couriers. If you want to send a parcel outside of the UK, contact us on email@example.com and we will look in to the options with you. We have sent our packages all over the world so can let you know costs and some restrictions (ie aerosols - so the dry shampoo - cannot be sent outside the UK)
UK delivery will usually be within 3-5 working days from order*. We will aim to process your order in a quicker time wherever possible. The courier will make three attempts at delivery, usually over three consecutive days, leaving details of how to arrange redelivery if no one is in.
Next Day Delivery
Next Day Delivery orders need to be placed by midday to arrive between 7am and 8pm the following day. Deliveries are Monday to Friday only, so orders placed after midday on Thursday will be delivered on Monday.
Next Day delivery orders will be sent with DPD. The sender will be notified by email by DPD of any delivery updates, including a time slot on the day of delivery. We don't use the recipient's details as in most cases they aren't expecting a delivery and it would lead to confusion (or ruin the surprise!).
3 attempts will be made and if not successful the parcel will be taken to the local pick up point and a card will be left letting customer know all the relevent details.
Next day delivery is currently unavailable on international deliveries.
Deliveries to ROI will be carried out by MyHermes, with the same restrictions and delivery details as our Standard Delivery. COOK vouchers are unavailable for delivery outside the UK.
For non-domestic addresses, please supply as much information as possible. Some hospitals or workplaces may have restricted entry to wards or office departments and if the courier cannot gain entry the parcel may be returned to us. Delays can occur with patients moving wards or being discharged from hospital, or businesses unable to receive deliveries at weekends. Our priority is to get your order safely in the hands of the recipient; contact firstname.lastname@example.org for further help.
*Delivery to remote areas such as the Highlands and Islands of Scotland, the Isle of Man or the Isle of Wight may take up to 7 working days.**COOK deliveries are UK only and also cannot deliver to the Isle of Man and some postal areas in the Highlands of Scotland.