You will receive a confirmation email DBHF when you place an order (please check your junk inbox if it hasn’t arrived). You will then receive an email from DPD letting you know your order has been dispatched, and within 24 hours a second email with your delivery time slot. DPD will send a third email when your parcel has been safely delivered. Click on the DPD emails to track your parcel or rearrange delivery. For additional help with your delivery, please contact us at info@dontbuyherflowers.com or call 01453 297373 (office hours 9.15am until 2.30pm, Monday to Friday).
For Next Day Delivery (UK only) orders need to be placed by midday and will arrive between 7am and 8pm the following day. Deliveries are Monday to Friday only; orders placed after midday on Thursday will be delivered on Monday. Weekend orders will be dispatched on Monday.
Next Day Delivery does not cover remote areas such as the Highlands, Islands of Scotland, Isle of Man, Isle of White, Jersey, Guernsey and Scilly Isles, where there is a 2-3 day service
For non-domestic addresses, please supply as much information as possible. Some hospitals or workplaces may have restricted entry to wards or office departments and if the courier cannot gain entry the parcel may be returned to us. We want to do our best to avoid any delays that can occur with patients moving hospital wards or being discharged, or businesses unable to receive deliveries at weekends. Our priority is to get all orders in the hands of the recipient; contact info@dontbuyherflowers.com for further help.
We’re really disappointed if a package doesn’t arrive as it should. Please contact info@dontbuyherflowers.com with the following details: Order number (if available), name and address
We have sent our packages all over the world. If you want to send a parcel outside of the UK, contact us on info@dontbuyherflowers.com and we can advise on options (taking in to account rules and restrictions across different countries). Next Day delivery is currently unavailable on international deliveries.
The best way to do this is as separate orders. If you register with Don’t Buy Her Flowers your details will be saved, making future orders super quick.
If you make one order with multiple packages, these will be sent out to one delivery address. If you want each package sent to a different address, you will need to make each order separately.
As the sender of the parcel you will receive an email directly from DPD which will give you access to change/reschedule a delivery online. The courier will automatically make two attempts to deliver your order, usually on consecutive days, before returning the parcel to the depot to await further instructions. In most cases, the courier will leave a contact number so the recipient can get in touch directly to reschedule a delivery.For help with this please contact us at info@dontbuyherflowers.com
Free delivery on orders over £70 is to UK addresses only and up to 10kg (approx 4 standard packages)
If you have any delivery queries or your gift is urgent/for delivery by a specific date such as a birthday, please contact us and we’ll do our best to help.
COOK vouchers will be sent out inside the package you have ordered, with a voucher code that can be used to purchase food via the National Home Delivery Service from the COOK website.
If the recipient doesn’t have internet access then they can telephone COOK on 01732 759020 to place an order (Monday to Friday 9.00am to 5.30pm) with their National Home Delivery service.
Once vouchers have been delivered, responsibility for the order and delivery is with COOK through their normal Home Delivery process.
Contact COOK Customer Care on 01732 759010 and they will be able to resupply your code
Triple Choc Brownie, Sugar, cocoa butter, whole milk powder, glucose syrup (contains sulphites), sweetened condensed skimmed milk, cocoa mass, vegetable oil, skimmed milk powder, butter (from milk), reduced fat cocoa powder, emulsifiers (soya lecithin, mono and diglycerides of fatty acids), natural flavourings, invert sugar syrup, salt, stabilliser (pectin).
Strawberry Champagne Truffles, Sugar, cocoa butter, whole milk powder, cream (from milk), skimmed milk powder, Marc de Champagne, concentrated whey (from milk), freeze-dried strawberry pieces, emulsifier (soya lecithin), natural flavourings, milk proteins, colour (beetroot red).
Sea Salted Caramel Truffles, sugar, cocoa mass, cocoa butter, glucose syrup (contains sulphites), whole milk powder, sweetened condensed skimmed milk, vegetable fat, butter (from milk), skimmed milk powder, emulsifiers (soya lecithin, mono and diglycerides of fatty acids), salt, natural vanilla flavouring, invert sugar syrup, stabiliser (pectin), chelating agent (citric acid).
For allergens see ingredients in bold
Made in premises where nuts are handled.
Ingredients: Luxury Caramel (39%)[Sweetened condensed skimmed milk, Glucose syrup, Golden Syrup, Vegetable Oil, Butter (Milk), Sugar, Water, Emulsifier: E471, Stabiliser: Pectin, Salt, Flavouring], Jumbo Oats (21%), Golden Syrup, Salted Butter (12%) [Milk, Salt], Cranberries (6%), Brown Sugar, Flaked Hazelnuts (2%), Almonds (2%)
For allergens, including cereals containing gluten, see ingredients in bold
Made in premises where nuts are handled.
Lavender Massage Oil: Grapeseed & wheatgerm oil with 5% essential oil Lavender, Lavendin (contains: Coumarin, Geraniol, Benzyl Benzoate, Limonene)
Valerie Ann Worwood, internationally acknowledged as one of the world’s leading aromatherapists, recommends Lavender in The Fragrant Pharmacy (A Bantam Book, 1991). If breastfeeding, the area should be cleaned thoroughly, or avoided altogether just before the feed.
*Please seek advice from your doctor or midwife for more information
You can find the ingredients for all the edible products in FAQs. If you would like to swap in products from other boxes, please get in touch info@dontbuyherflowers.com. The Essentials and The Recovery packages contain no food and we have Gluten Free Oat Crumbles as an option with the Some Like It Hot package, as well as a Gluten Free Care Package.
You could also purchase one of the packages with a COOK voucher as they have a fantastic range of meals to cater for special diets. If you are able to provide some notice, we can source additional products for special dietary requirements.
Cocoa Paste Venezuela, Sugar, Emulsifier: Soya, Lecithin, Minimum Cocoa: 58%
For Allergens please see ingredients in bold.
SHORTBREAD Flour (Wheat Flour, calcium, iron, niacin, thiamine), Salted Butter (Milk) (33%), Sugar, Demerara Sugar, Corn flour, MilkPowder.
OAT CRUMBLES Gluten Free Oats (51%), Salted Butter (Butterfat (Milk), Water, Salt), Sugar.
For Allergens please see ingredients in bold. Manufactured in environment that handles nuts and eggs.
Zea mays (corn) starch *, Avena sativa (oat) bran *, French pink clay, Probiotic yogurt powder, Rosa canina (rosehip) seed powder *, Pelagonium graveolens (geranium) leaf oil *,
*Certified organic by the Soil Association.
This product is suitable for Vegans. 100% NATURAL. 74% ORGANIC
Cocos Nucifera (coconut) oil
aqua – macademia (macadamia) ternifolia seed oil – olea europaea (olive) fruit oil – helianthus annuus (sunflower) seed oil – *cetyl alcohol – theobroma cocao (cocoa) seed butter – butyrospermium parkii (shea) butter – citrus limon (lemon) fruit water – cocos nucifera (coconut) oil – *glyceryl stearate se – moringa oleifera (moringa) seed oil – vegetable glycerine – vaccinium myrillus (blueberry) seed oil – *sodium stearoyl lacytlate – *glyceryl caprylate – potassium sorbate – listea cubeba (maychang) oil – cananga odorata flower (ylang ylang) oil – pelargonium graveolens (geranium) oil – amyris balsamifolia (amyris) bark oil – citric acid.
The naturally occuring essentail oil constituents are – limonene – linalool – citral – citronellol – coumarin – eugenol – geraniol – isoeugenol – benzyl benzoate – benzyl salicylate – benzyl alcohol.
* = of plant origin
Sucrose (sugar) – Cocos Nucifera (Coconut) Oil – Prunus Amygdalus Dulcis (Amond) Oil – Helianthus Annus (Sunflower) Seed Oil – *Cetyl Alcohol – Cera Alba (Beeswax) – Juglans Regia (Walnut) Shell Powder – Pyrus Malus (Apple) Seed Oil – Bambusa Arundi Nacea (Bamboo) Stem Powder – *Coco Glucoside – *Glyceryl Oleate – Citrus Medica (Lemon) Limonium Peel Oil – Cymbopogon Flexuosus (Lemongrass) Oil – Mentha Piperita (Peppermint) Oil.
The naturally occuring essential oil constituents are Citral, Geraniol, Limonene, Citronellol and Linalool.
* = of plant origin
Aqua, Helianthus Annuus Seed Oil, Cetearyl Alcohol (Vegetable Emulsifying Wax), Cera Alba Glycerin Mentha Piperita, Melaleuca Alternifolia, Lavandula Officinalis Flower Oil, Dehydroacetic Acid, Benzyl Alcohol
Butyrospermum parkii (shea) butter*, Lavandula angustifolia (lavender) flower oil*, Helianthus annuus (sunflower) seed oil*, Anthemis nobilis (roman chamomile) flower oil*, Calendula officinalis (calendula) flower extract*, Rosmarinus officinalis (rosemary) leaf extract*
*Certified organic by the Soil Association. This product is suitable for Vegans 100% NATURAL. 100% ORGANIC
Butyrospermum parkii (Organic Shea) Butter*, Cocos nucifera (Coconut) Oil*, Prunus dulcis (Sweet Almond) Kernel Oil*, Prunus armeniaca (Apricot) Kernel Oil*, Cera alba, Lavandula angustifolia (Lavender) Leaf Oil*, Anthemis nobilis (Chamomile) Flower Oil,* Tocopheryl acetate (Vitamin E), Geraniol**, Linalool**, Limonene**, Citronellol** *organically produced ingredient **natural constituent of essential oil
Dark Chocolate: Organic Dark Chocolate (Organic Cocoa Mass 44%, Organic Sugar 41%, Organic Cocoa Butter 15%, Organic Vanilla)
Milk Chocolate: Organic Milk Chocolate (Organic Sugar 40%, Organic Cocoa Butter 29%, Organic Whole Milk Powder 21%, Organic Cocoa Mass 10% & Organic Vanilla)
Allergens in bold
Simply Sea Salt: Roasted nuts 98.5% (peanuts, cashews, almonds), sea salt.
Mexican Sweet Chilli: Roasted mixed nuts 87%, (peanuts, almonds, cashews), sugar, garlic, sea salt, Chipotle chilli, honey, rapeseed oil, fennel, black pepper.
Salt & Vinegar: Potatoes, sunflower oil, seasoning (8%) (salt, lactose (MILK), British dried malt vinegar, sugar, sea salt, acid:citric acid, acidity regulator:malic acid, yeast extract, dried balsamic vinegar)
Tiger Prawn: Potatoes, sunflower oil, seasoning (8%) (sugar, lactose (MILK), salt, milk powder (MILK), garlic powder, onion powder, dried vinegar, yeast extract, tomato powder, dried lemon juice, chilli, dried cooked prawns (CRUSTACEAN), dried lime juice, acid:citric acid, paprika extract, cumin)
Allergens in BOLD.
Digestive Biscuits 35% (Fortified Wheat Flour (Wheat Flour, Calcium Carbonate, Iron, Nicotinamide, Thiamine), Wholemeal Wheat Flour, Vegetable Oil (Palm [MB], Rapeseed), Sugar, Invert Sugar Syrup, Raising Agents (Sodium Bicarbonate, Ammonium Bicarbonate), Salt), Belgian Milk Chocolate 15.7% (Sugar, Cocoa Butter, Whole Milk Powder, Cocoa Mass, Emulsifier: Soya Lecithin, Natural Vanilla Flavouring), Premium Milk Coating (Sugar, Vegetable Fat (Palm Kernel, Coconut), Whey Powder (Milk), Cocoa Powder, Emulsifier: Soya Lecithin and E476, Flavour), Margarine (Vegetable Oils (Palm [MB] /Rapeseed), Water, Salt, Emulsifier: E475, Natural Flavouring), Partially Inverted Sugar Syrup, Sultanas 5.6%, Glace Cherries 5.6% (Cherries, Glucose-Fructose Syrup, Sugar, Acidity Adjuster: Citric Acid, Preservative Potassium Sorbate, Sulphur Dioxide, Colour Erythrosine), Milk Chocolate Chips 2% (Sugar, Whole Milk Powder, Cocoa Butter, Cocoa Mass, Whey Powder, (Milk), Skimmed Milk Powder, Emulsifier: Soya Lecithin, Natural Vanilla Flavouring), Cocoa Powder (Cocoa Beans, Acidity Regulator: Potassium Carbonate)
Vitis vinifera (grape) seed oil*, Carthamus tinctorius (thistle) seed oil, Argania spinosa (argan) kernel oil*, Cedrus atlantica (cedarwood) wood oil*, Rosmarinus officinalis (rosemary) leaf oil*
*Certified organic. This product is suitable for Vegans
Butyrospermum parkii (shea) butter * Cera alba (beeswax) * Cocos nucifera (coconut) oil*
*Certified organic by the Soil Association 100% NATURAl. 100% ORGANIC
Dermatologically tested High in Vitamins A, B5 & E Contains Omega 3, 5, 6 & 9 Formulated without colour, parabens, or phthalates.
Other Ingredients: Dried Cane Syrup, Brown Rice Syrup, Pectin, Natural Flavors (made with Essential Oils & Honey) & Natural Colors.
Isobutane, propane, Oryza Sativa (rice starch) Alochol Denat, Perfume (Fragrance), Coumarin, Disteartldimnium Chloride, Cetrimonium Chloride
Aqua (Water), Lauryl Betaine, Glycerin, Aloe Barbadensis (Aloe Vera) Leaf Juice Powder*, Citrus Aurantium Amara (Bitter Orange) Peel Extract, Lactic Acid, Potassium Sorbate
*Certified Organically Grown Ingredients
Aqua, Citrus Grandis Seed Extract, Maris Sal
Dried Cane Syrup, Brown Rice Syrup, Citric Acid, Natural Flavors (made with essential oils) and Natural Colors
Simply Coconut – Coconut Milk 80% (Coconut Cream, Water), Natural Cane Sugar, Maltodextrin, Fructose, Stabilisers (Tara Gum, Xanthan Gum), Natural Flavourings, Salt
Pink Guava – Pink Guava Juice 47% (from Puree), Coconut Milk 40% (Coconut Cream, Water), Natural Cane Sugar, Gelling Agent (Fruit Pectin), Acidity Regulator (Citric Acid), Natural Flavourings, Antioxidant (Ascorbic Acid)
honeybush and rooibos dairy free, gluten free, suitable for vegetarians & vegans. Made in a factory that handles nuts.
green tea, peppermint leaves dairy free, gluten free, suitable for vegetarians & vegans. Made in a factory that handles nuts
100% Arabica Coffee Beans
Cool Ginger Beer – Devon Spring Water, Organic Raw Cane Sugar, Organic Sicilian Lemon Juice (3%), Organic Root Ginger (2%), Brewers Yeast, Organic Lemon Oil, Carbon Dioxide.
Wild Elderflower Bubbly – Devon Spring Water, Raw Cane Sugar, Elderflower Infusion, (Elderflowers, Spring Water and Ascorbic Acid [Vitamin C]) (2%), Sicilian Lemon Juice, White Wine Vinegar, Carbon Dioxide.
In line with the UK Distance Selling Regulations set out for all online retailers, you can cancel the purchase of goods within the “cooling off period” of seven working days, beginning on the day after you receive the goods.
Please contact us on info@dontbuyherflowers.com and then send the goods back to us to DBHF Ltd, Stag House, Inchbrook, Stroud GL5 5EZ at your own cost (unless we delivered the item to you in error or the item is damaged) as soon as possible once you let us know you are returning it.